Terms & Conditions

Last Updated: January 2025

Welcome to Pest Soldier. By accessing or using our website and services, you agree to the following Terms & Conditions. Please read them carefully before booking any pest control services or interacting with our website.

1. Introduction

These Terms & Conditions govern your use of the Pest Soldier website, services, and communication channels. By using our website, you agree to comply with these terms and any applicable Australian laws.

2. Service Availability

Pest Soldier provides pest control services across Melbourne and surrounding suburbs. Service availability may vary based on location, scheduling, and technician availability.

3. Quotes & Pricing

All quotes provided—verbally, online, or via email—are estimates based on the information you provide. Final pricing may change depending on:

• Infestation size and severity
• Property type and access conditions
• Additional treatments or follow-up visits required

Any price adjustments will be communicated before services begin.

4. Booking & Scheduling

When you book a service with Pest Soldier, you agree to provide accurate details such as name, address, and contact information. Appointments may be rescheduled due to unsafe weather, technician availability, or unexpected delays.

5. Payments & Refunds

Payment is required upon completion of the service unless otherwise agreed in writing. We accept cash, card, and approved digital payment methods.

Refund Policy

Refunds are only provided if:

• The service was not carried out as agreed
• A duplicate payment was made
• A cancellation occurred within the allowed period

6. Cancellations & Rescheduling

You may cancel or reschedule your appointment by contacting us at least 24 hours in advance. Last-minute cancellations may incur a call-out fee.

7. Warranty & Service Guarantee

Pest Soldier offers warranties on many of our pest control services. Warranty terms vary depending on:

• Type of pest treated
• Severity of infestation
• Property conditions
• Compliance with after-care instructions

Warranties do not cover reinfestations caused by hygiene issues, structural defects, or untreated areas outside the agreed service zone.

8. Customer Responsibilities

Customers must ensure:

• Clear access to treatment areas
• Proper preparation as instructed by our team
• Children and pets are kept away during and after treatment
• A safe and cooperative environment for technicians

9. Use of Website

By using our website, you agree not to:

• Copy or reproduce website content without permission
• Misuse forms, communication tools, or promotional content
• Upload harmful software, scripts, or malicious files

10. Intellectual Property

All website content—including text, logos, images, and graphics—is the property of Pest Soldier. Unauthorized use is strictly prohibited.

11. Limitation of Liability

Pest Soldier is not responsible for:

• Damages caused by untreated pest activity beyond the service date
• Delays due to weather, access issues, or third-party interference
• Any indirect, incidental, or consequential damages

12. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their content or privacy practices.

13. Changes to Terms & Conditions

Pest Soldier reserves the right to update these Terms & Conditions at any time. Changes will be posted on this page with a new “Last Updated” date.

14. Contact Us

For any questions about these Terms & Conditions, contact us:

Pest Soldier
25 Gibson Street, Hallam, VIC 3803
Phone: 0469 440 886
Email: info@pestsoldier.com.au